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General terms and conditions applying to the relationship between The Decision Institute executive education, open programs and participants and/or commissioning parties.
Article 1: Definitions
a) The Decision Institute, Executive Education, Open Programs,
b) ‘Study Program’: a course, masterclass, workshop, training program, coaching program and/or
other form of education.
d) ‘Participant’: any individual participating in a Study Program.
e) ‘Registration’: Participant’s registration for a Study Program whereby an agreement is entered into
between The Decision Institute and Participant.
f) ‘Course Material’: all material provided by The Decision Institute to Participant within the context
of a Study Program.
g) ‘Written’: (also) by fax, e-mail, internet or other digital means of communication.
Article 2: Applicability
a) These general terms and conditions apply to all agreements between The Decision Institute and
Participant and are an integral part thereof.
b) Participant accepts these general terms and conditions on Registration. The general terms and
conditions can be found on the website of The Decision Institute.
c) Exclusion of (parts of) these general terms and conditions, amendments and/or supplements
thereto, may only be made after obtaining the written consent of The Decision Institute.
Article 3: Registration
a) Registration for a Study Program takes place using the registration form for that Study Program via
the website. The completed registration form must be submitted to The Decision Institute by
internet, e-mail or some other form of electronic communication.
b) Registration via The Decision Institute website is the contract between The Decision Institute and
Participant. The contract extends from registration until delivery of the Study Program or until
payment has been received by The Decision Institute (whichever comes first).
c) By submitting the registration form, Participant and/or a third party obliged to pay for Participant,
agrees to pay the course fees.
d) If registration takes place for more than one course, no money shall be refunded in the event not
all the courses are followed.
e) Participant is registered for a Study Program after the Registration has been confirmed by The
Decision Institute in writing.
Article 4: Participants
a) The Decision Institute may lay down entry requirements for Participants for Study Programs, for
instance in relation to previous education and work experience. The Decision Institute may also
stipulate a registration term and/or limit the number of Participants in a Study Program.
b) If Participant in any way hinders the usual course of a Study Program, The Decision Institute may
exclude him or her from further participation. In that event the payment obligations with respect to
Participant’s participation shall remain in force.
Article 5: Compliance
a) When organizing a Study Program The Decision Institute is entitled to deviate from the
Announcement if The Decision Institute cannot be reasonably required to execute the Study Program
in full as announced.
b) Any amendments made by The Decision Institute shall resemble the original announcement of the
Study Program as closely as possible.
c) Amendments to a Study Program may be followed by changes in, for example, price and course
material. Participant shall be notified of this in writing.
Article 6: Payment
a) All quoted fees are excluding 21% VAT.
b) The course fees shall be paid in one instalment. After the course fees payable are invoiced,
Participant, or the third party obliged to pay, shall pay the amount invoiced within two weeks of the
invoice date or before the start of the program. In case payment has not been received before the
start of the Study Program, The Decision Institute retains the right to refuse the participant access to
the Study Program.
c) Payment shall be made via bank transfer to a bank account specified by The Decision Institute.
Questions with regards to finances should be sent via email to firstname.lastname@example.org and will
be answered within 5 working days.
d) The Decision Institute reserves the right at all times to require security for payment.
e) In the event that The Decision Institute incurs costs to collect payment of an invoice these costs
shall be fully payable by Participant or the third party referred to in article 6b.
Article 7: Cancellation
a) In the event circumstances so require or the number of applicants for a Study Program is
insufficient, The Decision Institute may cancel the Study Program. It shall inform participants about
this as soon as possible before the Study Program is due to commence. In event of cancellation by
The Decision Institute or by the Participant, Participant has the possibility to choose another Study
b) The right to participate in a Study Program arises from a distance contract for the provision of
certain services (article 7:46i Netherlands Civil Code). Participant may cancel his participation free of
charge within a term of two (2) calendar days after receipt of the written confirmation of the
registration, unless the commencement date of the Study Program is within that term.
c) Participant has the right to withdraw his registration within 14 calendar days of registration.
d) Except in the case of cancellation as referred to in 7a and 7b, the following
administration/cancellation fees are payable by Participant:
¬ 75% of the program fee will be charged if participation is cancelled between 5 and 15 working days
(Monday-Friday) before commencement date of the Study Program;
¬ Cancellations less than 5 working days (Monday-Friday) before the start of the program will be
charged a cancellation fee equivalent to the attendance fee.
Cancellations must be sent by email to email@example.com. The number of working days is
calculated from the date upon which The Decision Institute receives the cancellation.
e) If Participant has already paid the sum owing The Decision Institute, The Decision Institute shall
repay the sum owing to Participant, with due observance of articles 7a, 7b and 7c, to a bank account
indicated by Participant.
f) In the absence of Participant a substitute may be appointed, subject to prior notification in writing
sent to The Decision Institute. Where there are entry requirements for participation in the Study
Program the replacement must be approved separately by The Decision Institute.
Article 8: Copyright, intellectual property rights, confidentiality
a) The copyrights and/or other intellectual property rights associated with a Study Program arranged
by The Decision Institute and/or the Course Material is/remains the property of The Decision
Institute and/or teacher(s) of the relevant Study Program.
b) Without prior written permission Participant may not use the Course Material except for personal
use, or reproduce the Course Material in any way and/or sell and/or make it available to third
c) During a Study Program, Participants may be exposed to confidential information related to the
personal and/or business situation of fellow participants or The Decision Institute. The Chatham
House Rule will apply throughout the Study Program for both Participants and The Decision Institute
Article 9: Name and address details
By completing the registration form you consent to The Decision Institute storing and processing the
personal data you have provided. We will use this information to keep you updated about the
products and services requested for administration and sales analysis. We do not pass your details to
third parties to use. You may opt out at any time by emailing to firstname.lastname@example.org.
Article 10: Complaint procedure
If the Participant has a complaint about the Study Program or organization thereof, an email stating
the complaint must be sent to Nelleke Tibboel via email@example.com.
As soon as the complaint has been received and within 2 working days at the latest, a confirmation of
receival will be sent to Participant.
All complaints will be considered confidential and will be handled within 4 weeks of receival. If more
time is needed byThe Decision Institute, the Participant will also be informed and kept up-to-date of
the developments every two weeks.
In case of a dispute, The Decision Institute will confer with an independent third party in the name of
Mr. W. Cassée (firstname.lastname@example.org). If Mr. Casséé is not available at the time of the dispute, Mr.
R. Van Servellen (email@example.com) will take his place. The decision of the third party is binding for The Decision Institute and possible consequences will be processed by The Decision Institute. In the event the dispute is taken to a court of law, The Dutch court in Amsterdam will prevail.
We ask Participants with a complaint to first contact The Decision Institute before contacting the above.
All complaints will be treated confidentially. Complaints will be kept on file for one calendar year after the dispute has been settled.
Article 11: Liability
a) The Decision Institute exercises great care when composing the Course Material it provides.
However, The Decision Institute does not guarantee the completeness and the correctness of this
Course Material. Liability for damage arising from any decision or action based on the Course
Material and/or information otherwise provided within the context of the Study Program is excluded.
b) Liability on the part of The Decision Institute in respect of any damage incurred by Participant due to the cancellation of (parts of) a Study Program is also excluded.
c) If Participant incurs damage in respect of which The Decision Institute is liable, that liability shall at
all times be limited to a maximum amount that is equal to the fee payable by Participant on the basis
of the agreement with The Decision Institute.
Article 12: Termination
The Decision Institute can terminate the agreement with Participant in the event that Participant fails
to fulfil an obligation arising from the agreement, or fails to do so on time and after receiving a
warning from The Decision Institute continues in this failure to comply.
If The Decision Institute cannot invoke (part of) a provision in these general terms and conditions,
they shall otherwise remain applicable.
Article 14: Applicable law, disputes
a) All agreements with The Decision Institute are governed exclusively by the law of the Netherlands.
b) All disputes in connection with the agreement concluded between Participant and The Decision
Institute shall fall within the jurisdiction of the competent court at Amsterdam.
The General Terms and Conditions of The Decision Institute apply to registrations starting January 1st, 2015.
The Decision Institute
Tel: +31 (0)20 4040111